Terms of Use and Purchase

• Student storage
• Moving
• Withdrawal form

This is a translation for your convenience. In case of any discrepancy, the Spanish version prevails.

1. Identifying details

The website letsboxit.es (hereinafter, the "Website") is owned by Asociación Junior Empresa KAN (hereinafter, "KAN" or "Let's Box It"), with the following details:

• Name: Asociación Junior Empresa KAN
• NIF: G56511942
• Registered address: Plaza San Martín 1, 28013 Madrid, Spain
• Registration: Register of Associations of the Community of Madrid, number 41345
• Email: hola@letsboxit.es / kan.labmadrid@gmail.com
• Telephone: +34 664 530 600

2. Purpose and acceptance

These Terms of Use and Purchase (hereinafter, the "Terms") govern:

1. Access to, browsing of and use of the Website.
2. The purchase of the temporary storage service for students ("Students"), governed by clauses 3 to 11.
3. The purchase of the moving service, governed by clause 12.

In these Terms, student storage and moving are jointly referred to as the "Service". Clauses 4, 7, 8.3, 8.4, 10 and 13 to 21 apply to both.

Access to the Website and the purchase of the Service imply full and unreserved acceptance of these Terms, as well as of the Privacy Policy and the Cookie Policy.

The User is advised to read these Terms carefully before using the Service. If the User does not agree with them, they must refrain from using the Website or purchasing the Service.

3. Description of the student storage service

Let's Box It offers a comprehensive temporary storage service aimed at displaced university students in Madrid, comprising:

• Delivery to the User, before collection, of the boxes and packing materials. The boxes are included in the price and the User keeps them.
• Packing of the belongings, which the User does. If the User books the packing service, the Let's Box It team does it.
• Collection of the boxes and items at the address and on the date indicated by the User. In the 2027 season, collections take place between 17 May and 30 July.
• Storage during the summer period in a warehouse in Madrid with video surveillance.
• Delivery of the boxes and items to the address indicated by the User, on the delivery date chosen when booking. In the 2027 season, deliveries take place between 15 August and 30 September.
• Insurance covering the stored goods in accordance with clause 9.

The Service does not include the storage of vehicles, bicycles, perishable goods, animals, hazardous substances, cash, jewellery, works of art, original documents, or any item whose possession is prohibited or regulated.

4. Capacity to contract

To purchase the Service, the User must:

• Be over 18 years of age with full capacity to contract.
• If under 18 years of age, have the express authorisation of their parents or legal guardians, who shall be jointly and severally liable for compliance with these Terms.
• Provide truthful, accurate and up-to-date information.
• Accept these Terms, the Privacy Policy and the Cookie Policy.

5. Purchase process for storage

5.1. Booking

The purchase of the Service begins with the payment of a €20 booking fee through the Website. In the 2027 season, bookings can be made between 10 May and 23 July, at least one week before the collection date. This booking:

• Reserves the User's place for the service of the relevant season.
• Is deducted from the final price of the Service.
• Does not constitute an additional cost, but an advance on the total price.

When booking, the User chooses the collection date and the delivery date, which is mandatory. After paying the booking fee, the User will receive a confirmation email and Let's Box It will message them on WhatsApp to arrange the details of the Service.

5.2. Arranging the service

The dates chosen when booking can be changed later under the terms of clause 8 (cancellation and changes). Let's Box It will arrange with the User, by WhatsApp, telephone or email:

• The time or time slot of the collection and of the delivery.
• Approximate number of boxes and items.
• Delivery address (if different from the collection address).

5.3. Collection and payment of the balance

On the day of collection, the Let's Box It team will collect the User's boxes and items. After checking the final number of boxes and items, the total price of the Service will be calculated according to the current rates published on the Website.

The remaining amount (total price minus the €20 booking fee) is paid on the day of collection, by card or by phone at that moment. If the User is not present or someone else pays (for example, their parents), Let's Box It will send a payment link. Let's Box It will never charge the User without telling them the amount first.

6. Storage prices

The prices of the Service are published on the Website, are calculated per box and per season according to the number of boxes, and include:

• The boxes and packing materials (the User keeps the boxes).
• Collection and delivery at home.
• Storage during the summer period.
• Insurance of the stored goods.
• Applicable taxes.

Individual items (for example, chairs, suitcases or a mini fridge) and packing by the team are charged separately, according to the rates published on the Website.

Prices may be updated at any time, but changes will not affect bookings already confirmed. The applicable price will be the one in force at the time of booking.

If the User purchases items or services not included in the standard rate (special furniture, volumes larger than expected, etc.), Let's Box It will inform the User of the additional price before proceeding and will obtain the User's express agreement.

7. Payment methods

Let's Box It accepts the following payment methods:

• Credit or debit card, or payment by phone, through the secure payment platform Stripe, which complies with the PCI-DSS security standards. Payment can be made on the Website, at the time of the service or through a payment link sent by Let's Box It.

Let's Box It does not store or have access to the User's full card details. All payment information is transmitted in encrypted form directly to the payment service provider.

8. Changes and cancellation

8.1. Changing the storage dates

The User may change the collection date at no additional cost by notifying Let's Box It at least 14 calendar days before the date originally indicated, subject to availability.

The delivery date chosen when booking can be changed by writing to Let's Box It on WhatsApp or by email, subject to availability within the delivery period.

8.2. Cancellation of storage by the User

The User may cancel the Service:

• 14 or more calendar days before the collection date: free cancellation and full refund of the €20 booking fee within a maximum of 14 calendar days.
• Less than 14 calendar days before the collection date: the €20 booking fee will not be refunded, except in duly proven cases of force majeure.

Cancellation of moves is governed by clause 12.6.

8.3. Consumer's right of withdrawal

In accordance with Royal Legislative Decree 1/2007, the consumer User has 14 calendar days from the conclusion of the contract (payment of the booking fee or the deposit) to withdraw from it without giving any reason, provided that the Service has not begun to be performed.

To exercise the right of withdrawal, the User must notify Let's Box It unequivocally:

• Email: hola@letsboxit.es
• Post: Plaza San Martín 1, 28013 Madrid
• Or using the withdrawal form available in Annex I of these Terms.

If the User expressly requests that the Service begin before the withdrawal period ends (for example, by authorising a collection or a move within those days), the User acknowledges that they will lose the right of withdrawal once the Service has been fully performed.

8.4. Cancellation by Let's Box It

Let's Box It may cancel the Service in the following cases:

• Supervening impossibility of providing the Service due to force majeure.
• Breach of these Terms by the User.
• False or fraudulent information provided by the User.
• Well-founded suspicion that the goods to be stored or transported do not comply with clauses 3 or 12.8.

In the event of cancellation by Let's Box It not attributable to the User, the amount paid will be refunded in full.

9. Liability and insurance for storage

9.1. Insurance of stored goods

Let's Box It has insurance covering the stored goods against damage or loss during the storage period, up to the limit established in the policy in force at the time the service is provided.

The User may request information on the specific scope and limits of the cover by writing to hola@letsboxit.es before purchasing the Service.

9.2. Exclusions from cover

The insurance does not cover:

• Goods not declared at the start of the Service.
• Goods excluded under clause 3 (vehicles, perishables, jewellery, works of art, original documents, cash, etc.).
• Pre-existing damage or damage resulting from normal wear and tear.
• Damage caused by the User or by third parties unrelated to Let's Box It.
• Indirect losses, loss of profit or non-material damage.

9.3. Procedure in the event of damage or loss

If the User detects damage to or loss of their goods at the time of delivery, they must notify Let's Box It within a maximum of 48 hours of delivery, by:

• Email to hola@letsboxit.es.
• Photographic evidence of the damage.
• A detailed description of the affected item and, if possible, proof of its value.

Let's Box It will process the claim with the insurance company and keep the User informed of its status.

9.4. Limitation of liability

Without prejudice to the legal guarantees applicable to consumers, Let's Box It limits its liability to direct and foreseeable damage actually caused by its action or omission. Let's Box It shall not be liable for:

• Damage caused by force majeure (fire, flood, burglary, etc., unless covered by the insurance).
• Indirect losses, loss of profit or loss of opportunity.
• Damage resulting from false or incomplete information provided by the User.
• Damage to goods not declared or excluded under clauses 3 or 12.8.

10. Obligations of the User

The User undertakes to:

• Provide truthful and accurate information about the goods to be stored or transported.
• Not include among those goods any of those excluded under clauses 3 or 12.8.
• Be present, or have a person they trust present, on the day of the collection, the delivery or the move, unless otherwise agreed with Let's Box It.
• Provide access to the place of collection and delivery.
• Pay the price of the Service on the agreed terms.
• Report any change in their contact details.

11. Maximum storage period

The Service is designed for the university summer period: the goods are stored from collection until the chosen delivery date, at the latest 30 September of the relevant season.

If the User wants their goods to remain in storage after 30 September, storage from 1 October will be charged per box and per month according to the rate published on the Website, after notifying them.

If the User does not receive their goods on the date agreed for delivery, Let's Box It will contact them to arrange a new date. If 30 calendar days pass from the originally agreed delivery date without the User having received their goods or responded to communications from Let's Box It, an additional storage charge will apply, which will be notified to the User in advance.

If 6 months pass from the agreed delivery date without a response from the User, Let's Box It may consider the goods abandoned and proceed in accordance with applicable law.

12. Terms for moves

In short: we give you a fixed price in writing based on your inventory, you book with a €50 deposit and pay the rest on the day of the move. If you cancel 48 hours or more in advance, we refund the €50.

12.1. Fixed quote

The price of the move is calculated on the Website (letsboxit.es/mudanzas, in Spanish) from the inventory and, where applicable, the photos provided by the User: size of the home, furniture, boxes, origin and destination addresses, floors and lift, and additional services. With that information, before the deposit is paid, Let's Box It gives the User a fixed quote in writing with a breakdown of each item and the total price including VAT, according to the rates published on the Website at the time of booking.

The quoted price does not change on the day of the move, except in the cases provided for in clause 12.5. No overtime is charged.

12.2. What is included

• The van and the team of movers suited to the size of the home.
• Loading, transport and unloading, with furniture protection.
• Up to 50 km between origin and destination. From km 50 onwards, distance is charged per kilometre according to the published rates.
• Insurance of the transported goods (clause 12.9).
• The additional services shown in the quote, according to the published rates: floors without a lift, dismantling and assembling furniture, packing, boxes and overnight stays, where applicable.

Moves of homes with 4 or more bedrooms cannot be booked on the Website: they are quoted on request.

Let's Box It may carry out the move with partner professionals (for example, self-employed carriers), and is liable to the User for its proper performance.

12.3. Booking and payment

The move is booked by paying a €50 deposit on the Website, which is deducted from the total price. The rest is paid on the day of the move, by card or by phone at that moment, or through a payment link sent by Let's Box It. Let's Box It will never charge the User without telling them the amount first.

12.4. Cancellation by Let's Box It

Let's Box It may cancel the booking and refund the deposit in full if it cannot provide the service under the requested conditions.

12.5. Items not declared in the inventory

If on the day of the move there is more furniture or more boxes than in the inventory, they will be charged using the same price table as the quote. If the total volume is larger than declared, the proportional part of the price difference up to the next home size will be charged.

Before loading anything undeclared, the team will tell the User the additional amount and obtain their agreement. If the User does not agree, those items will not be transported.

12.6. Cancellation and changes

• 48 hours or more before the time of the move: the €50 deposit is refunded in full.
• Less than 48 hours before: the deposit is not refunded, except in duly proven cases of force majeure. The same rule applies if the team cannot carry out the move because, without prior notice, nobody meets them at the origin.

Changes of date or time can be requested on WhatsApp or by email and will be handled subject to availability. All of the above is without prejudice to the right of withdrawal in clause 8.3.

12.7. Access, parking and permits

• The User must state accurately the floor, whether there is a lift and any access difficulty at origin and destination (narrow stairs, furniture that does not fit in the lift, building rules on times).
• The price assumes the van can park near the entrance. If this is not possible, the User must say so when requesting the quote.
• If the move needs a municipal permit (for example, to occupy the public road) or access to a restricted area, Let's Box It will state it in the quote and agree with the User, in writing, who applies for it and its cost.
• If on the day of the move the access does not match what was declared, the published rate will apply (for example, for floors without a lift), telling the User first. If an item cannot be moved without risk to people, the property or the item itself, the team may decline to transport it.

12.8. Items we do not transport

We do not transport cash, jewellery, original documents or other valuable or personal items that the User should carry with them; hazardous, flammable or illegal substances; weapons; perishable goods; animals; or items that, because of their weight or size, require special equipment (for example, pianos, safes or an external furniture lift), unless expressly included in the quote.

12.9. Insurance for moves

Moves include insurance for the transported goods against damage or loss during the move, up to the limit established in the policy in force at the time the service is provided. The User can ask for information about its scope and limits by writing to hola@letsboxit.es before booking.

If the User detects damage or a loss, they must tell the team at the end of the move or, if the damage was not visible at that moment, notify Let's Box It as soon as possible and in any case within 7 calendar days, with photographs and a description of the affected item. Undeclared items or items excluded under clause 12.8, pre-existing damage and damage to the contents of boxes packed by the User without visible damage to the box are not covered.

12.10. Discount if you also store with us

If the User also books storage of their goods with Let's Box It, a 15% discount applies to the price of the move. The discount will be shown in the quote.

13. Changes and errors

The User is responsible for the accuracy of the information provided during the booking process. If they detect an error, they can correct it before completing the booking or by contacting Let's Box It through the channels indicated in clause 1.

Let's Box It reserves the right to correct obvious errors in prices or information published on the Website, notifying the User before the Service is provided.

14. Communications

Communications between Let's Box It and the User will mainly take place by email, WhatsApp or telephone, using the details provided by the User in the booking form.

The User expressly consents to the use of electronic means for all communications relating to the Service, acknowledging that they meet the legal requirements for written communication.

15. Intellectual property

All content on the Website (texts, images, logos, trademarks, design) is owned by Let's Box It or by third parties who have authorised its use, and is protected by intellectual and industrial property law.

Its reproduction, distribution or public communication without express authorisation is prohibited.

16. Data protection

The processing of the User's personal data is governed by the Privacy Policy published on the Website, accessible at any time from the footer.

17. Force majeure

Let's Box It shall not be liable for failures resulting from force majeure, including by way of example: natural disasters, fire, flood, pandemics, social conflicts, decisions of public authorities, failures in basic supplies or any other unforeseeable or unavoidable circumstance beyond its control.

In such cases, Let's Box It will inform the User and, if provision of the Service becomes impossible, will refund the amounts paid.

18. Complaints and claims

The User may submit complaints or claims through:

• Email: hola@letsboxit.es
• Post: Plaza San Martín 1, 28013 Madrid
• Telephone: +34 664 530 600

Alternative dispute resolution: in accordance with Regulation (EU) 524/2013, the consumer User may access the European online dispute resolution platform: ec.europa.eu/consumers/odr/

19. Partial invalidity

If any clause of these Terms is declared null or unenforceable by a competent authority, such invalidity shall not affect the validity of the remaining clauses, which shall remain in force.

20. Applicable law and jurisdiction

These Terms are governed by Spanish law.

Any dispute arising from the interpretation or performance of these Terms shall be submitted to the jurisdiction of the Spanish Courts and Tribunals. Where the User is a consumer, the competent court shall be that of their place of residence.

21. Changes to the Terms

Let's Box It reserves the right to modify these Terms at any time. Changes will be published on the Website and will enter into force from the moment of publication, without retroactive effect on Services already purchased.

The User is advised to review the Terms each time they intend to purchase the Service.