Terms of Use and Purchase

1. Identifying details

The website letsboxit.es (hereinafter, the "Website") is owned by Asociación Junior Empresa KAN (hereinafter, "KAN" or "Let's Box It"), with the following details:

• Name: Asociación Junior Empresa KAN
• NIF: G56511942
• Registered address: Plaza San Martín 1, 28013 Madrid, Spain
• Registration: Register of Associations of the Community of Madrid, number 41345
• Email: hola@letsboxit.es / kan.labmadrid@gmail.com
• Telephone: +34 664 530 600

2. Purpose and acceptance

These Terms of Use and Purchase (hereinafter, the "Terms") govern:

1. Access to, browsing of and use of the Website.
2. The purchase of the temporary storage service offered by Let's Box It (hereinafter, the "Service").

Access to the Website and the purchase of the Service imply full and unreserved acceptance of these Terms, as well as of the Privacy Policy and the Cookie Policy.

The User is advised to read these Terms carefully before using the Service. If the User does not agree with them, they must refrain from using the Website or purchasing the Service.

3. Description of the Service

Let's Box It offers a comprehensive temporary storage service aimed at displaced university students in Madrid, comprising:

• Packing the User's belongings into standard boxes (60 × 40 × 30 cm) at their home or hall of residence.
• Collection of the boxes and items at the address indicated by the User.
• Storage during the summer period, generally between the months of June and September.
• Return of the boxes and items to the address indicated by the User at the start of the new academic year.
• Insurance covering the stored goods in accordance with clause 9.

The Service does not include the storage of vehicles, bicycles, perishable goods, animals, hazardous substances, cash, jewellery, works of art, original documents, or any item whose possession is prohibited or regulated.

4. Capacity to contract

To purchase the Service, the User must:

• Be over 18 years of age with full capacity to contract.
• If under 18 years of age, have the express authorisation of their parents or legal guardians, who shall be jointly and severally liable for compliance with these Terms.
• Provide truthful, accurate and up-to-date information.
• Accept these Terms, the Privacy Policy and the Cookie Policy.

5. Purchase process

5.1. Booking

The purchase of the Service begins with the payment of a €20 booking fee through the Website. This booking:

• Reserves the User's place for the service of the relevant season.
• Is deducted from the final price of the Service at the time of collection.
• Does not constitute an additional cost, but an advance on the total price.

After payment of the booking, the User will receive a confirmation email. Let's Box It will then contact the User by WhatsApp or telephone to coordinate the details of the Service.

5.2. Coordination of the service

The date indicated by the User in the booking form is approximate and may be amended subsequently at no cost, provided that the time limits set out in clause 8 (cancellation and amendment) are observed. If the User has not yet defined a specific date, they may indicate it at any time at no cost.

Let's Box It will coordinate the following with the User:

• Exact date and time of collection.
• Approximate number of boxes and items.
• Return address (if different from the collection address).

5.3. Collection and final payment

On the day of collection, the Let's Box It team will pack and collect the User's belongings. After verifying the final number of boxes and items, the total price of the Service will be calculated according to the rates in force published on the Website.

Payment of the remaining amount (total price less the €20 booking fee) is made at the time of collection by card or the agreed means of payment.

6. Prices

The prices of the Service are published on the Website and include:

• Professional packing.
• Doorstep collection and return.
• Storage during the summer period.
• Insurance of the stored goods.
• Applicable taxes.

Prices may be updated at any time, but amendments will not affect bookings already confirmed. The applicable price will be the one in force at the time the booking is made.

If the User purchases items or services not included in the standard rate (special furniture, volumes exceeding those anticipated, etc.), Let's Box It will inform the User of the additional price before proceeding and will obtain the User's express agreement.

7. Means of payment

Let's Box It accepts the following means of payment:

• Credit or debit card through the secure payment platform Stripe, which complies with PCI-DSS security standards.

Let's Box It does not store or have access to the User's full card details. All payment information is transmitted in encrypted form directly to the payment services provider.

8. Amendment and cancellation

8.1. Amendment of the date

The User may amend the collection date at no additional cost, by notifying Let's Box It at least 14 calendar days in advance of the date originally indicated. If the User has not yet defined a specific date, they may indicate it at any time at no cost.

8.2. Cancellation by the User

The User may cancel the Service:

• With 14 or more calendar days' notice before the collection date: free cancellation and full refund of the €20 booking fee within a maximum of 14 calendar days.
• With less than 14 calendar days' notice before the collection date: the €20 booking fee will not be refunded, except in cases of duly evidenced force majeure.

8.3. Consumer's right of withdrawal

In accordance with Royal Legislative Decree 1/2007, the consumer User has 14 calendar days from the conclusion of the contract (payment of the booking) to withdraw from it without the need for justification, provided that performance of the Service has not begun.

To exercise the right of withdrawal, the User must notify Let's Box It unequivocally:

• Email: hola@letsboxit.es
• Post: Plaza San Martín 1, 28013 Madrid
• Or by using the withdrawal form available in Annex I to these Terms.

If the User expressly requests that the Service begin before the withdrawal period has ended (for example, by authorising an early collection), the User acknowledges that they will lose the right of withdrawal once the Service has been fully performed.

8.4. Cancellation by Let's Box It

Let's Box It may cancel the Service in the following cases:

• Supervening impossibility of providing the Service due to force majeure.
• Breach by the User of these Terms.
• False or fraudulent information provided by the User.
• Well-founded suspicion that the goods to be stored breach the provisions of clause 3.

In the event of cancellation by Let's Box It not attributable to the User, the amount paid will be refunded in full.

9. Liability and insurance

9.1. Insurance of the stored goods

Let's Box It has insurance covering the stored goods against damage or loss during the storage period, up to the limit established in the policy in force at the time the service is provided.

The User may request information about the specific scope and limits of the cover by writing to hola@letsboxit.es before purchasing the Service.

9.2. Exclusions from cover

The insurance does not cover:

• Goods not declared at the start of the Service.
• Goods excluded under clause 3 (vehicles, perishables, jewellery, works of art, original documents, cash, etc.).
• Pre-existing damage or damage resulting from normal wear and tear.
• Damage caused by the User themselves or by third parties unconnected with Let's Box It.
• Indirect losses, loss of profit or non-material damage.

9.3. Procedure in the event of damage or loss

If the User detects damage or loss to their goods at the time of return, they must notify Let's Box It within a maximum of 48 hours from delivery, by means of:

• Email to hola@letsboxit.es.
• Visual documentation of the damage (photographs).
• A detailed description of the affected item and, if possible, proof of its value.

Let's Box It will process the claim with the insurance company and keep the User informed of its status.

9.4. Limitation of liability

Without prejudice to the legal guarantees applicable to the consumer, Let's Box It limits its liability to the direct and foreseeable damage actually caused by its action or omission. Let's Box It will not be liable for:

• Damage caused by force majeure (fires, floods, burglary, etc., except where covered by the insurance).
• Indirect losses, loss of profit or loss of opportunity.
• Damage resulting from false or incomplete information provided by the User.
• Damage to goods not declared or excluded under clause 3.

10. User obligations

The User undertakes to:

• Provide truthful and accurate information about the goods to be stored.
• Not include among the goods to be stored any of those excluded under clause 3.
• Be present, or have a trusted person available, on the day of collection and of return.
• Provide access to the place of collection and delivery.
• Pay the price of the Service on the agreed terms.
• Notify any change to their contact details.

11. Maximum storage period

The Service is designed for the university summer period. The standard maximum storage period is 4 months (June – September).

If the User does not collect their goods on the date agreed for return, Let's Box It will contact them to coordinate a new date. Once 30 calendar days have elapsed from the originally agreed return date without the User having collected their goods or responded to Let's Box It's communications, an additional storage cost will apply, which will be notified to the User in advance.

Once 6 months have elapsed from the agreed return date without a response from the User, Let's Box It may consider the goods abandoned and proceed in accordance with the applicable legislation.

12. Amendments and errors

The User is responsible for the accuracy of the information provided during the booking process. If they detect an error, they may amend it before completing the booking or by contacting Let's Box It through the channels indicated in clause 1.

Let's Box It reserves the right to correct manifest errors in prices or information published on the Website, notifying the User before the Service is provided.

13. Communications

Communications between Let's Box It and the User will be carried out mainly by email, WhatsApp or telephone, using the details provided by the User in the booking form.

The User expressly consents to the use of electronic means for all communications relating to the Service, acknowledging that they meet the legal requirements for communication in writing.

14. Intellectual property

All content on the Website (texts, images, logos, trade marks, design) is owned by Let's Box It or by third parties who have authorised its use, and is protected by intellectual and industrial property legislation.

Its reproduction, distribution or public communication without express authorisation is prohibited.

15. Data protection

The processing of the User's personal data is governed by the Privacy Policy published on the Website, accessible at all times from the footer.

16. Force majeure

Let's Box It will not be liable for breaches arising from force majeure, including but not limited to: natural disasters, fires, floods, pandemics, social unrest, decisions of the public authorities, failures of basic supplies or any other unforeseeable or unavoidable circumstance beyond its control.

In such cases, Let's Box It will inform the User and, if performance of the Service becomes impossible, will refund the amounts paid.

17. Complaints and claims

The User may submit complaints or claims through:

• Email: hola@letsboxit.es
• Post: Plaza San Martín 1, 28013 Madrid
• Telephone: +34 664 530 600

Alternative dispute resolution: in accordance with Regulation (EU) 524/2013, the consumer User may access the European online dispute resolution platform: ec.europa.eu/consumers/odr/

18. Partial nullity

If any clause of these Terms is declared null or unenforceable by a competent authority, such nullity will not affect the validity of the remaining clauses, which will remain in force.

19. Applicable law and jurisdiction

These Terms are governed by Spanish law.

Any dispute arising from the interpretation or performance of these Terms will be submitted to the jurisdiction of the Spanish Courts and Tribunals. Where the User has the status of consumer, the competent forum will be the one corresponding to their place of residence.

20. Amendment of the Terms

Let's Box It reserves the right to amend these Terms at any time. Amendments will be published on the Website and will take effect from the moment of their publication, without retroactive effect on Services already purchased.

The User is advised to review the Terms each time they intend to purchase the Service.